- Our service
Our service
- What do we transport?
- Our fleet
- Coverage
- Useful information
- Customers
- Suppliers
Suppliers
- Invoice deposit
- Suppliers portal
- Tourism
Tourism
- Chepe Express
- Tequila express
- About Us
USEFUL INFORMATION
ARE YOU NEW TO THE TRAINS’ WORLD?
We are here to guide you so you can move your cargo with us and be your best logistics option.
01
Request a Quote
To obtain detailed information about our rates, we invite you to complete the rate request form below. Please provide the required details and submit the form so we can process your request and provide you with the necessary information.
02
Request a Car
Once you have agreed on the rate with your sales executive and have access to the RVP module in the eFerromex portal, the next step is to request the equipment you need to move your cargo.
Empty Equipment Cancellation Form
DOWNLOAD
Empty Equipment Rejection Form
DOWNLOAD
If you do not have the appropriate pattern, you must send an email to solicitud.carro@ferromex.mx with the following information:
03
Load the product
Once the unit is set at your disposal on public tracks or in your siding, you have a 24-hour window to load it.
If you need reference or recommendations on how to load your product, close, or secure the equipment, contact Damage Prevention at 800 3377 663 option 3.
To learn about the Express Release program click here.
04
Document the Car
Once the car has been loaded, it needs to be documented through eBOL.. To document, you must have a documentation pattern.
What is a documentation pattern? It is a pre-loaded guide in the Ferromex system (origin, destination, shipper, consignee, rate, customs agents, etc.). Request the format by sending an email to:ebusiness@ferromex.mx
If you want to insure your cargo, click here and we will explain the steps to follow in more detail.
How do I track my cargo? Through e–Ferromex, we can assist you at any time at 800 3377 663 option 4.
05
Unload the Product
When the car arrives at its destination and it is placed at your disposal, you have 24 hours to unload it. For more information, click here.
To learn about the Express Release program, click here.
If you need references or recommendations on how to unload your product, contact Damage Prevention at 800 337 7663 option 3.
Did your product arrive correctly?